Last updated: November 2026
When you order, we collect your name, email, shipping address and order details. When you spin the discount wheel, we collect your email and the prize you won. If you start checkout without finishing, we save your email and cart so we can remind you about it. When you use our contact form, we store your name, email, optional order number and message so we can reply.
To process and ship your order (including sharing your name and shipping address with our fulfillment partner CJ Dropshipping and with USPS), to send order and shipping updates, to provide customer support, and to send cart reminders and offers you can unsubscribe from at any time.
We may use the Meta Pixel (Meta Platforms) and the TikTok Pixel (TikTok) to measure how our ads perform. These tools receive information about the pages you view and actions such as starting checkout or completing a purchase (including order value in USD), along with device and browser information and cookies. We use this for ad measurement and to improve which audiences see our ads.
These pixels are not loaded for visitors in the European Economic Area, the United Kingdom or Switzerland, and are not loaded if your browser sends a Global Privacy Control signal. You can also opt out of interest-based ads via your Meta and TikTok ad settings, or by enabling Global Privacy Control in your browser.
You can ask us to access, correct or delete your information, or to stop sending you marketing emails, by contacting us at support@thermarelief.com.