Refund Policy

How to start a return

1. Email support@thermarelief.com or use our contact form with your order number and the reason for your return, within 30 days of delivery.
2. We'll reply within 1 business day with your return authorization and return address.
3. Pack the item (original packaging appreciated but not required) and ship it back with a trackable method.
4. Once your return is received and checked, we'll issue your refund within 3–5 business days.

Refunds

Refunds are issued to your original payment method. Depending on your bank, it may take 5–10 business days for the credit to appear. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.

Damaged or defective items

If your device arrives damaged or stops working, contact us — we'll send a free replacement or refund you in full, including shipping. Every unit includes a 1-year warranty against manufacturing defects; orders with VIP protection are covered by a lifetime replacement warranty.

Add-on items

Add-ons such as the Acupressure Travel Pillow and Soothing Herbal Warming Patches are covered by the same 30-day guarantee. Warming patches must be unopened for hygiene reasons. VIP Insured Delivery is non-refundable once your order has shipped.

Exchanges

Need a replacement instead? Just tell us when you contact us and we'll ship a new unit as soon as your return is on its way.