Shipping Policy

Where we ship

We ship to all 50 United States, including Alaska and Hawaii, as well as APO/FPO/DPO addresses and U.S. territories. Standard shipping is free on every order.

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM ET or on weekends begin processing the next business day. You'll receive a shipping confirmation email with your tracking number once your order leaves our warehouse.

Delivery time

After processing, orders arrive in 3–5 business days via USPS or FedEx. Alaska, Hawaii, territories and military addresses may take an additional 2–5 business days. Free Express Shipping (when won or offered) delivers in 2–3 business days after processing.

Tracking your order

Use your order number or email plus your ZIP code on our order tracking page to see live status at any time.

Lost, stolen or damaged packages

If your tracking shows no movement for 7 business days, or your package is marked delivered but you can't find it, please check with neighbors and your local post office, then contact us within 14 days of the expected delivery date at support@thermarelief.com. We'll open a claim with the carrier and, where the package is confirmed lost, send a replacement or issue a refund.

Orders with VIP Insured Delivery are replaced immediately — no carrier claim or waiting required.

If your package arrives damaged, email us a photo within 7 days of delivery and we'll ship a replacement at no cost.

Incorrect addresses

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away — we can update addresses before an order ships. Packages returned to us due to an incorrect address can be reshipped once the shipping cost is covered.