Terms of Service

These Terms of Service ("Terms") govern your use of this website and any purchase you make from ThermaRelief ("we", "us"). By using the site or placing an order, you agree to these Terms.

1. Eligibility

You must be at least 18 years old, or the age of majority in your state, to place an order. Our store serves customers in the United States.

2. Orders and pricing

All prices are in U.S. dollars. We may refuse or cancel any order — for example due to pricing errors, suspected fraud or stock limits — and will refund any amount charged. Your order is accepted when it ships. Discount codes are single-use per customer unless stated otherwise, cannot be combined and have no cash value.

3. Payment

Payments are processed securely by our payment provider. By submitting payment, you confirm you're authorized to use the payment method. One-click post-purchase offers are charged to the same payment method only when you choose to add them.

4. Shipping, returns and refunds

Shipping is governed by our Shipping Policy, and returns by our Refund Policy. Risk of loss passes to you on delivery to the carrier, except as covered by those policies.

5. Product use and health disclaimer

ThermaRelief Pro is a personal massage and heat device for general wellness and relaxation. It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease. Statements on this site have not been evaluated by the FDA. Consult a physician before use if you are pregnant, have a pacemaker, diabetes, a neck or spinal injury, recent surgery, or any medical condition. Follow the included instructions; do not use while sleeping or on broken skin.

6. Warranty

Each device includes a 1-year limited warranty against defects in materials and workmanship under normal use. Except as stated here and to the extent permitted by law, products are provided "as is" without other warranties, express or implied, including merchantability and fitness for a particular purpose.

7. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to a product or this site is limited to the amount you paid for the product. We are not liable for indirect, incidental or consequential damages.

8. Reviews and content

Reviews reflect individual customer experiences; results vary. Site content, images and trademarks belong to ThermaRelief or its licensors and may not be copied without permission.

9. Privacy

Our Privacy Policy explains how we handle your information.

10. Disputes and governing law

Please contact us first so we can try to resolve any concern. These Terms are governed by the laws of the United States and the state in which ThermaRelief is registered, without regard to conflict-of-law rules.

11. Changes

We may update these Terms from time to time. The version posted when you place an order applies to that order.

12. Contact

Questions? Email support@thermarelief.com or visit our contact page.